1. Information We Collect
We collect account identifiers, profile details, billing records, usage telemetry, support interactions, and organization data required to operate the service.
2. How We Use Data
We use data to provide the service, secure accounts, process billing, support users, improve features, and comply with legal obligations.
3. Lawful Basis and Consent
We process data under contract necessity, legitimate interests, legal obligations, and consent where required.
4. Sharing and Processors
We share data only with service providers needed to run Sync CMMS, including cloud infrastructure, analytics, and payments providers, under contractual safeguards.
5. Retention
We retain data while accounts are active and as needed for legal, accounting, and security requirements. Deletion requests are handled subject to mandatory retention requirements.
6. Security
We use administrative, technical, and organizational safeguards designed to protect data against unauthorized access, disclosure, alteration, and destruction.
7. International Transfers
Data may be processed in the United States and other jurisdictions where our providers operate. We apply transfer safeguards required by applicable law.
8. Your Rights
Depending on your location, you may request access, correction, deletion, portability, or restriction of your personal data. Send requests to privacy@onsync.io.
9. Cookies and Analytics
We use cookies and similar technologies for authentication, session continuity, abuse prevention, and product analytics.
10. Children
Sync CMMS is not directed to children under 13, and we do not knowingly collect personal data from children.
11. Policy Updates
We may revise this policy. Updates are posted with an updated version date. Continued use after updates means acknowledgment of the revised policy.
12. Contact
Privacy requests: privacy@onsync.io